Last updated: 29 October 2026.
Support
For support or privacy questions, contact support@gtrplayer.asia.
Overview
GTR Player does not require a separate GTR account. Musical analysis runs on your device. Your song projects stay on your device or in your personal Apple iCloud storage. We receive information you choose to send for support and may use Apple-provided reports as described below.
Your songs and projects
Audio, notes, chords, lyrics, practice regions and related project information are processed on your device. We do not operate a server that receives your song library. Do not send recordings or sensitive personal information to support unless they are needed for your request and you have permission to share them.
Optional iCloud sync
If you enable iCloud for GTR Player, projects and library information can sync through your personal Apple iCloud account. The app also uses Apple key-value storage for library information. Apple processes this information under its own privacy practices. We do not receive your iCloud password or operate a separate song-library account.
Music library access
GTR Player may ask permission to access music so that you can choose compatible audio to import. It does not upload your music to a transcription service. Protected Apple Music tracks and streaming-only recordings cannot be imported.
Support email
If you contact support, we receive your email address, any name you provide, and your message or attachments. Our website and email hosting provider processes that correspondence so that we can answer you. We use it to handle your request and related follow-up, not for advertising or marketing. Resolved support correspondence is kept for up to one year after resolution, then deleted, unless a legal obligation requires longer retention. You can ask us to delete it sooner.
Optional Apple reports
Where you choose to share analytics with app developers in Apple settings, Apple may provide crash and performance reports and aggregated usage information. We use diagnostic reports to investigate bugs and aggregated usage reports to improve GTR Player. Apple describes these reports as aggregated or in a form that does not personally identify you. We do not try to identify users from these reports or link them to support emails. Downloaded diagnostic reports are kept only while needed to investigate issues. Apple controls retention of reports in its own services. See Apple’s App Analytics privacy information.
Advertising and tracking
Absolutely no ads ever. GTR Player has no advertising SDK or third-party behavioural analytics SDK. We do not sell personal information, use it for targeted advertising, or share it with data brokers.
Website download-button counts
When you select an App Store download button on this website, our hosting server records only daily totals grouped as Mac, iPad, iPhone or other device. The device category is estimated by your browser, including touch support for iPads in desktop browsing mode. This counter does not set cookies or store IP addresses, full browser identifiers, referring pages or personal identifiers. Aggregate reports are kept outside the public website. Coming-soon button clicks are counted separately from clicks sent to the App Store; neither is a count of completed downloads, unique people or subscriptions. Normal website hosting logs are separate and may contain information your browser sends when visiting a website.
App Store purchases
Apple handles App Store purchases and billing if subscriptions are offered in your version of GTR Player. We do not receive complete payment-card details. Subscription verification uses Apple StoreKit; GTR Player does not send receipts to a developer-operated billing server. Apple may provide sales and financial reports under its own terms and privacy practices.
Your choices
You can manage music permissions, iCloud and optional analytics sharing in Apple settings. You can remove projects you no longer need, including copies retained in iCloud or independent backups. Removing the app does not necessarily delete iCloud files or backups. To ask about support correspondence or request its deletion, email support@gtrplayer.asia. Available privacy rights may depend on where you live.
Service providers and changes
Apple and our website/email hosting provider process information needed for their services. We do not use them for advertising or to build user profiles. Their own privacy and retention practices also apply. If GTR Player’s data practices change, we will update this policy and the App Store disclosures as appropriate.